Returns & Exchanges

At KindTail, we want you and your pet to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.